Charge 3's screen too dim

[Maria527]

I received my Fitbit Charge 3 for Christmas 2018.  Like many others have posted, the screen has become too dim to see in normal or daylight.  I have tried both auto and normal settings.  I have done a hard reboot. I have done all updates when they have become available.  Nothing makes a difference.  I've noticed numerous other people have had this issue, but I've been unable to find any responses where it was resolved.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Maria527, it's nice to see you around! Thanks so much for already troubleshooting your Charge 3's brightness. 

Since the display is still too dim, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

[Pillrph]

I’m having this issue as well.  Help!

[MarreFitbit]

Hi there @Pillrphm, welcome to the Community Forums. 

I've seen you contacted our Support Team after posting here and that they have helped you with this.

Please don't hesitate to reply back to your support case if you have any questions present. 

[Debbiegd]

I am having the same problem! Super frustrating to not even be able to see the time, much less the text messages!! Please advise

[MarreFitbit]

Hi there @Debbiegd, welcome to the Community Forums. I'm sorry to hear that you're going through this situation.

Thanks for letting us know about the issue you are experiencing with your Charge 3 getting dimmer and for the troubleshoot you tried. 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

In the meantime, I'd suggest restarting your Charge 3 by following the steps from the article: How do I restart my Fitbit device?

Please let me know if there's anything I may do to assist you in the meantime.

[Pillrph]

I already did the restart option and it didn’t work. What is the next option?

Why don’t you just replace my Fitbit with a new one since I’m still under product warranty?

Sent from my iPhone

[Debbiegd]

Did both resets, was brighter for a second then back to dim...

Talk to you soon, Debbie

[Debbiegd]

Did both resets, was brighter for a second then dim again.

Talk to you soon, Debbie

[christietim]

Help same issue