05-15-2020
07:41
- last edited on
09-06-2020
17:01
by
MatthewFitbit
05-15-2020
07:41
- last edited on
09-06-2020
17:01
by
MatthewFitbit
My charge has stopped syncing with my fitbit app. Bluetooth not picking it up any ideas. Tried turning Bluetooth off but was working fine until last weekend
05-31-2020 12:27 - edited 05-31-2020 12:38
05-31-2020 12:27 - edited 05-31-2020 12:38
I had this happen once with my Fitbit Charge tracker.
I had to do a hard reset (factory reset) of my tracker, then its Bluetooth came back to life. Here are the instructions for how to do that: help.fitbit.com/articles/en_US/Help_article/1606 . But, do this only as a last resort, since you'll lose data from your tracker, and you'll have to re-initialize your Charge tracker device with the Fitbit app on your phone....
Every now and then, I also have had wireless syncing problems in that my tracker's Bluetooth doesn't seem to be working for hours at a time. I've found that doing a soft reset (restart) of my Charge tracker each time after I recharge it seems to help to minimize how often that happens. See how to soft reset here: www.imore.com/how-restart-your-fitbit-tracker
I've also found that using a "Fitbit finder" app on my Android smartphone can test whether or not my Charge tracker is transmitting a Bluetooth signal, or not. Here's the app that I use (Bit-finder Geo): play.google.com/store/apps/details?id=com.mdvx.android.fitbitscanner . I even used it once to find my tracker, when I lost it after it fell off my wrist without my noticing. 😉
I would suggest trying the above strategies to fix your Charge tracker's Bluetooth sync problem, but in reverse order of how I listed them above....
Good luck!
06-13-2020 13:37
06-13-2020 13:37
@Dyslexiadi may I ask what type of phone is giving you problems?
06-14-2020 00:58
06-14-2020 00:58
06-23-2020 09:31
06-23-2020 09:31
Searching through the phones bluetooth is not suppose to pick up your tracker.
Remove the tracker from the phones bluetooth.
Force stop the Fitbit app
Clear the phones cache
Turn off phone
Start up phone and Fitbit app. Does it sync?