Not receiving calls

[Bushnna]

I have fitbit charge and I am not receiving calls, text or messages! All notifications are turned on. Even when I try test call it doesn't work. Please advise what can I do.

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Bushnna]

I have samsung A51

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[Rich_Laue]

Make sure that the right apps have been chosen for notifications, 

Go to the 3 dots under notification settings. Make sure notifications are enabled.

Check your power management, making sure that it is turned off for the Fitbit app.