Sync problems May 2020

[timtimeuk]

Since my iPhone updated I have not been able to sync my Charge 2. I have an old iPhone that hadn’t been updated and it syncs fine on that so assume there is a change preventing the Bluetooth connecting. 

The fitbit is working fine and all other Bluetooth devices connect. Will Fitbit be issuing a patch to update 

[SteveH]

Hi, and welcome to the Community!

I assume the update you refer to is 13.4.1

If so, then there is a known issue that Fitbit are working on. Keep an eye on the following thread where they are posting updates and suggestions:

https://community.fitbit.com/t5/iOS-App/Issues-syncing-after-updating-to-13-4-1/td-p/4240953

[NSW43]

I'm having real issues with syncing since the weekend, no device found on the fitbit app on my iPhone and iPad it just won't connect/sync!

[SteveH]

@NSW43 if your devices were just updated to 13.4.1 then check out the thread I link to in my previous post. 

If not, then the usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[NSW43]

Thanks for your reply and help, I have tried all of that and I do have the latest update on my iPhone, hopefully it will be resolved soon! 🙂