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Charge 2 not working

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‎05-20-2020 08:48 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-20-2020 08:48 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I recently decided to start using my charge 2 again to make sure i am active enough during the day

When i fully charged it the screen takes very slow to move and to respond It does not track my steps nor my heartrate. the sensors on the back flicker on for about half a second and then turn off for about 30 seconds. The only thing it does is sync with my phone but the app doesnt seem to pick up steps from the watch. Ive tried factory resetting it. Rebooting it and setting it up as a new device 

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‎05-26-2020 16:45

‎05-26-2020 16:45

Hi @Mattews, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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