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Syncing Issue-Charge 3

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‎10-15-2020 05:39 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 05:39 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

I periodically have to turn off and turn on Bluetooth to get my Charge 3 to sync?!?

 

Advice?

 

Moderator edit: updated subject for clarity

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‎10-15-2020 19:24

‎10-15-2020 19:24

Thank you for visiting the Fitbit Community @jack1953.

 

I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you haven't done it already, please follow our troubleshooting steps to resolve syncing issues.

 

Whether this doesn't help, you can set up your Charge 3 as a new device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you have any question, please let us know.

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