Ostensibly, my Charge 4 isn't syncing with my phone. The app indicates that my Charge 4 last synced 7 days ago and I have no data for the interceding days. However, the app is showing current device-accurate data for steps, active hours, distance and calories. It has no data on anything else (e.g. zone minutes, batter level, etc.). The app does appear to still be pushing app setting updates (e.g. I changed default units in the weather app from fahrenheit to celsius) and I was actually able to update the clock face. From a phone perspective, the Charge 4 sometimes shows up in my nearby Bluetooth device list but doesn't seem to be pairing. I've tried force stops on the Fitbit and Bluetooth apps, I've cleared caches, I've rebooted my Charge 4... I'm at my wit's end. Please help.
Moderator Edit: Clarified subject
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer