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Unable To Sync Charge 4 Due To Pin Problems

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‎12-11-2022 08:07 - last edited on ‎12-21-2022 11:25 by Moderator Alum

‎12-11-2022 08:07 - last edited on ‎12-21-2022 11:25 by Moderator Alum

This am my Fitbit charge 4 will not sync. I did all the usual problem solving things. I got to the point where I was trying to reconnect my charge 4 via a pin. It shows the pin on the Fitbit and when I input the 4 digit number it says it is invalid and biome another pin. I have tried repeatedly to enter the pin but it keeps saying invalid? 
I have tried deleting the app, restarting the iPhone, rebooting and restarting the charge 4 and of course turning Bluetooth off and on 

 

 

Moderator edit: updated subject for clarity. 

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‎12-21-2022 12:15

‎12-21-2022 12:15

Hi there @Balls42. Welcome to Community Forums.

 

Thank you for the troubleshooting steps performed. I'd recommend you verify you have the latest update of the Fitbit Firmware and the OS of your mobile device. Then you can unpair your device from bluetooth and then pair it again, check this article.

 

Also you can try to restart your device by following these instructions.

 

Finally check this article, How do I use the device lock on my Fitbit device?.

 

Hope this helps.

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