Syncing difficulties - Device not found

[nicksmom67]

I have updated the app; uninstalled app and reinstalled app but I still get no device found.  It happens so quickly for no device found message that I really don't think the app is looking for my device.  This started on January 15th but I just noticed it now.  

Any suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @nicksmom67, It's nice to see you again participating here in the Community Forums, welcome back!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, can you please check if your phone is listed as a compatible device with our products and services? Please check our list here. 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[nicksmom67]

And today this issue resolved itself without any further action from me.  

[RicardoFitbit]

Your update is appreciated @nicksmom67.

Thanks for your post, I'm really happy to know that your syncing issues were resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

Thanks for being part of the Fitbit family! 

[KjagMom1]

I've just had this happen for the second time.  The last time it resolved itself on its own. I haven't been able to fix it yet this morning.

[RicardoFitbit]

Welcome to the Community Forums @KjagMom1.

Thanks for bringing this to my attention. To move forward, can you please let me know if the troubleshooting steps from my previous post were already tried? Also, please let me know which mobile device are you using?

Looking forward to your reply.

[nicksmom67]

I followed the instructions with no change to synch.  I have an android phone and a charge 2.  

[RicardoFitbit]

Your reply is appreciated @nicksmom67, sorry for the delay in responding.

Thanks for troubleshooting this matter. To move forward with this, can you please let me know which specific Android mobile device are you using? Please make sure that it's compatible with our products and services because a compatibility concern can cause connection difficulties. 

I'll be here if you need anything else. 

[PamellaC]

I have tried EVERYTHING and mine stopped syncing about 10 months after I had it.  I left it for 30 days and reinstalled the device after fully charging and it stayed sync for about 8 hours and now nothing I try will work.  I keep getting "device not found"