Syncing difficulties with Charge 2 - Unable to set the clock

[Jim8041]

I can't get my Charge 2 to sync or set the clock .

Moderator edit: Subject for clarity 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[RicardoFitbit]

Hello! Welcome to our Community Forums @Jim8041, I'm happy to help you out with your concern. It's nice to see you here participating in our Ionic board @SteveH.

@Jim8041 I'd like to share with you that you're unable to set the clock of your device because it's not synchronizing the information to your account. Therefore, since you're experiencing some syncing issues, I recommend you to try the following steps which are slightly similar than the ones provided by @SteveH, please try the following:

1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
2. Force quit the Fitbit app and open it again.
3. Reboot your mobile device and then open the Fitbit app again.
4. Restart your Fitbit
5. Try syncing with a different mobile device or computer

Also, I recommend you to check our list of compatible mobile devices here. 

I'll  be here if you need anything else.