Syncing difficulties with Samsung S20

[EmilynCats]

Hi

Is there a compatibility issue with the charge 2 and the samsung s20? I am having issues in not being able to sync data.

If this is a problem is there a fitbit device that is compatible? Im due a new watch really! 😜

Thanks in advance

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @EmilynCats, welcome to the Community Forums!

Thanks for bringing this to our attention. You should not experience syncing issues with your phone, therefore, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[EmilynCats]

Thank you so much for replying. I changed some settings on my phone to allow fitbit app to always run in the background and not turn off to save battery and that seemed to work! 😀