Exclamation mark on Charge 2

[Gidge25]

So i have a white exclamation mark stuck on fitbit charge 2? 

When i try to put the fitbit on charge this mark comes up and it wont charge. If i try anything this mark still appears

Ive uninstalled the app several times on my phone and disconnected my fitbit from phone and nothing seems to be working 

This has happened once since ive had the device, and the last time it required an update to the app on my phone, however this time the app is fully up to date and nothing seems to work 

I woke up to put my fitbit on charge as the battery icon was flashing at me, and then this is where my issues started and i cant even reset it as the mark is stopping me from doing so...

Any help would be great, Thanks  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Gidge25, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Since the restart process didn't resolve your issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions. 

[Gidge25]

Thank you for forwarding the issue to them! No further questions from me but thank you once again!