07-06-2020
14:38
- last edited on
09-08-2020
09:24
by
MatthewFitbit
07-06-2020
14:38
- last edited on
09-08-2020
09:24
by
MatthewFitbit
At first, it wouldn't indicate that I had put it in the charger clip.
Next, it wouldn't turn on...sometimes.
Then, even though it recorded my sleep patterns and uploaded them to my Android smartphone, the screen was...this:
I've always been careful with it--never gotten it wet (other than the occasional minimal exposure that is normally considered "acceptable" for water-resistant watches). And, obviously, the screen has seen a little wear and tear. It has scratches on it--those are not cracks in the screen.
It looks like the entire screen image is "shifted" 40% to the left!
But a day after that picture was taken, now it's totally dead. I can't reset it (put it in the charging clip and hold the button, as Fitbit recommends). And I got it 3 years ago, so it's well out of warranty.
And, of course, I JUST bought a new watch-band for it!
But...3 years? It that all we can expect for these things? I'm wondering, because I'd love to stay in the Fitbit ecosystem, and the Versa 2 looks pretty good!
Moderator edit: updated subject for clarity
07-08-2020 07:15
07-08-2020 07:15
@Boothby171 Welcome to the Fitbit Community! It's great to have you here!
Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email. Even if your device is outside the warranty period the team may have options for you.
Let me know how it goes.
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