help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2020 03:57 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-09-2020 03:57 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Last evening my Fitbit suddenly stopped syncing with my iPhone. It will not record any steps and is the same this morning. My Bluetooth is working fine but is not connected to my Fitbit. What should I do?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-19-2020 15:35

‎05-19-2020 15:35

Hi @Ronales, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. Such article includes a restart process that can be really helpful for the step tracking issue.

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes