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Charge 2 band

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‎05-08-2020 11:09 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-08-2020 11:09 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I received the Charge 2 fit bit for Christmas.  My first one my band kept falling off.  The gift giver got me another Charge 2.  This second one does the same as the first one.  On top of the band always falling off, the plastic part on inside of band weaken and broke off.  I'm very disappointed in this fit bit as it has lots of band problems.  What can be done

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‎05-08-2020 11:18

‎05-08-2020 11:18

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎05-09-2020 01:55

‎05-09-2020 01:55

The bands have always been a problem with Fitbit. As long as you keep using Fitbit bands, they will keep breaking. To break the endless cycle of breaking bands, I bought a beautiful steel band on Amazon. It is really inexpensive and it has lasted for years.

 

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