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Frozen screen on Charge 2

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‎05-06-2020 14:05 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-06-2020 14:05 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

The display is frozen (showing "you got..").  I tried rebooting the tracker and it won't go away.  Looking at the Fitbit app, it's still recording my steps and everything else.  I just can't see it on the tracker.  Not a huge deal as I had just ordered the Inspire HR, since the cover on my Charge 2 is cracked and was starting to lose pixels, but it would be nice to save this for a backup.  Maybe it knew I bought a new one and decided to punish me LOL

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 12:32

‎05-13-2020 12:32

@klmsgm Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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