Syncing

[GW5177]

Recent change to Android 6.0 requires Location be open to all apps.  Totally unacceptable, all apps should not have access to my location. Chat at Fit bit not any help.

[SteveH]

As you say, this was a requirement introduced with Android 6 - by Google. Fitbit have no option but to comply if they are to sync over bluetooth. See: Help article: Why is the Fitbit app prompting me to turn on location services? 

You may be unhappy about it but you need to be unhappy with google

[GW5177]

This is a Fit bit issue. Unless they work with Google for a fix, I will not be able to sync my Fit bit, therefore useless.Sent from my Galaxy Tab® A

[jschafer]

Steve,  I am unable to manually synch my Charge2 as I do not know how to do so!  I am not finding any info on how to manually synch either.  Other people are mentioning changes to  the software requiring location details.  I do not have the app on my phone (it is too old to run the stuff it already has on it well!) and I synch on my home laptop and my work desktop.  My work desktop was configured in another part of the country so if they get location info it will be a thousand+ miles off.  My home laptop for some reason is also not synching.  This is since Wednesday of this week.  Please guide me to instructions or resolution if you can!  Thank-you!

[SteveH]

@jschafer the location services discussed in this thread relate to android mobile devices so are not a concern for your laptop or desktop.

The usual things to try when you get syncing issues are:

• restart computer
• restart fitbit using this procedure: Help article: How do I restart my tracker? 
• restart fitbit a few more times (it doesn't always work)
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

Good luck!

[jschafer]

Thank-you! I will give it a try!