Battery not charging

[hollyb77]

Last week my Charge 2 started scrolling through each of the screens until it finally died.  I recharged it then followed the steps to reset it.  It only worked for a day or two and then I had to reset it again.  Now,  I am required to charge it at least twice daily to get it to work through the day.  I love my Fitbit and I have had it for a while, but I am a little skeptical about buying another one after I have read the comments on here.  This is not an individual user issue, this is a company issue and until I am assured it won't be happening with the newer units, I will not purchase one again.

Update: It's officially dead and I am in the market for a new tracker.  

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @hollyb77 thanks for bringing this to my attention, I'm happy to give you a hand with this situation and a warm welcome to our Community Forums too. 

First, I'd like to appreciate your effort and patience troubleshooting your Charge 2 prior to posting, I understand how frustrating this situation can be for you, this is certainly not the way we designed our Fitbit to perform. If you haven't already done so, I recommend you to check our help article: and let me know how it goes. Regarding battery life, this specific Fitbit model was designed to last up to 5 days of regular use, however, battery life also depends on how frequently you use its features. I recommend charging your Charge 2 with a USB port from a computer or a UL-certified outlet into the wall, then turn off all the features that you don’t use that much and check this help article for more tips and recommendations.

I'll be around if you need anything else. Please let me know how it goes. 

[hollyb77]

Thanks for responding. My Charge 2 died this morning for good and I am
coming to terms with thst. It gave me 2 1/2 years so I can't really
complain too much I just thought it was interesting that so many others
were having a similar issue for years and the problem hasn't been corrected.

I am now the owner of a Charge 3; however, if I experience similar issues
in the future, this may be my last. I really hope it does not come to that
since I enjoy my fitbit.

[RicardoFitbit]

You're more than welcome @hollyb77, your reply and update are appreciated. Sorry for the delay in responding your post.

I appreciate your patience and all the details that were shared in your post, I'm happy to know that you're now a Charge 3 user. Please do not hesitate to contact me back if you have any additional questions about your new device or if you need anything else, I'll be here ready to help you.

It was a pleasure to assist you, see you around.