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Touch not working Charge 2

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‎12-29-2017 18:11 - last edited on ‎10-21-2021 17:07 by Moderator Alum

‎12-29-2017 18:11 - last edited on ‎10-21-2021 17:07 by Moderator Alum

Received a Fitbit Charge 2 for Christmas.  The touch functionally worked sporadically no matter how many times touched in a variety of locations.  Fitbit was very courteous in sending a free replacement.  After spending 30 minutes with technical support, it was determined that the replacement unit would not pair - at least the first unit paired with no issues.  It is my understanding that Fitbit is going to send a second replacement unit.  I have lost confidence in the quality of Fitbit products.  

 

 


Moderator edit: subject updated for clarity

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5 REPLIES 5

‎12-29-2017 20:45

‎12-29-2017 20:45

If we knew what the problems were we could help. But I have no idea

 

Did you unpair the old one to set up new?

 

Did you go to settings and set up the touch view?

 

Not much info to help

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Wendy | CA | Moto G6 Android

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‎12-29-2017 22:50

In response to WendyB

‎12-29-2017 22:50

Contacted FitBit support.  Followed their instructions to a "t" over a period of almost 45 minutes. Unpaired defective Fitbit. Turned off bluetooth on iPhone.  Turned Bluetooth back on. Made sure no other bluetooth devices were active within 30 feet - per FitBit support recommendation.  Instructed to pair replacement FitBit; it would not pair to iPhone.  Was instructed to try again. Failed twice. FitBit asked if I had an iPad - yes.  They said download the FitBit app on the iPad, and then pair it.  Replacement unit would not pair with iPad.  Two more wasted attempts. Four unsuccessful pairing attempts on 2 devices. Poor quality device.  Will never buy another.

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‎12-31-2017 07:30

In response to labradorlady

‎12-31-2017 07:30

When it comes to the touch screen, touch it the same way you touch the phone while texting. Any sideways motion is interpreted as a swipe not a touch 

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‎02-09-2019 09:16

‎02-09-2019 09:16

I couldn’t agree more. I’m a techie guy who works in a highly technology oriented industry. Functioning and figuring out electronics, software and interactions between the two is 90% of what I do for a living. With that said, I’ve tried every conceivable switch, setting, reset, hard reset, power down, sync and resync possible. The charge 2 is a hunk of junk. Fitbit knows it is a hunk of junk and sells it anyway.  3 thumbs down. 

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‎02-09-2019 13:33

‎02-09-2019 13:33

I could not agree more. Spent several hours with mine, did every single step available in the forums and online. Did tech help twice so they could talk me through the same steps all

over again. Paired, unpaired, deleted device and started over. Restarted phone, restarted charge 2, deleted from Bluetooth, readied to Bluetooth. This is a hunk of junk that simply does not work. They know it does not work and continue to sell it. 

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