help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracking GPS while paused

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2018 14:53 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎02-16-2018 14:53 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Today I went for a run to the store. I paused the exercise while in the store then resumed when I finished shopping.

 

On reviewing my run I noticed that it was still tracking my GPS location even though it was paused. This is causing trouble in Strava as it adds extra distance and time, therefore messing up the stats.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-19-2018 06:33

‎02-19-2018 06:33

Hey there @Boost01. Great to see you in the Fitbit Community Forums! 🙂

 

Thanks for bringing this up... I've never heard of a situation like this, so I'm not sure what could be causing it. What I can recommend at the moment would be to restart your tracker and try it out and see if pausing your exercise and resuming it later will improve.

 

You can do this by putting your tracker to charge. While it's charging, press and hold the button on your tracker for about four seconds. This will make the tracker to show the Fitbit logo and vibrate which means that your tracker has restarted.

 

Try it out and let me know if you notice any difference.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎02-19-2018 07:37

In response to FerdinandFitbit

‎02-19-2018 07:37

Hi @FerdinandFitbit

 

The issue isn't with the tracker, but with the way the data is stored. When i pause my activity, it set the "ns1:DistanceMeters2" attribute to 0, but keeps tracking my location. While active, it increments this for distance travelled.

 

I believe that because there is no distinction in the data between paused and not, Strava is giving false distance measurements, as it is looking at the GPS values. On a normal run this isn't an issue as I only pause at traffic lights, but on the rare occasion I need to do something part way through my run (like go shopping) it causes issues.

 

Kevin

Best Answer
0 Votes

‎03-10-2020 18:44

In response to Boost01

‎03-10-2020 18:44

I’ve seen this issue too.  I accidentally paused for 3km. The Fitbit displayed route shows the pause, but it seems Fitbit keeps tracking me while paused as Strava shows my entire route. I was not carrying my phone, so Strava only has FitBit data to work with and it was completely accurate in a way that there is no way they could have guessed (I took a weird route).  I am concerned as this is a privacy issue since Fitbit is very clear they don’t track except while exercising, and yet they do.   Sure this is a corner case but I expect many people believe the tracking stops while paused.  Especially since the FitBit app hides the tracked data. 

Best Answer
0 Votes