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Tracking exercise isn't working on app

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‎04-04-2016 13:49 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎04-04-2016 13:49 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Normally my Fitbit works fine but for the past few weeks my exercise tracking isn't working. I push the button to start/finish workout and sync as normal, the work out comes up 1 of 5 complete and is visable on the PC dashboard. However on the app there is no data available, I cannot view the workout, see heart rate zones, calories burnt etc.

I've reset the device but it still isn't showing my exercise tracking - help please!?

Thanks.
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‎04-06-2016 06:42

‎04-06-2016 06:42

@Bex__02 A warm welcome to our Fitbit Community! So sorry to hear that your app is not recording your exercises. I'd like to share with you this post, which will provide you some tips in order to get this issue sorted out.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-13-2019 05:21

In response to JuanJoFitbit

‎09-13-2019 05:21

my excercise tracker just doesn't work.  I have tried every post, I have read on the community, turning off and on, deleting and restarting. Addressing Bluetooth and resetting the charger its self...nothing works.  I'm about ready to give up...please help.

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