help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble Recalling Exercise Info.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-25-2020 03:00 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-25-2020 03:00 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

Hi. I cycle 3 times a week and use the exercise app to track miles. This worked fine after cycle until today. When i open my dashboard, I can check heart rate, sleep pattern etc. But when I click on the exercise, it shuts the app down or tells me to close app. How can I fix this please?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-25-2020 06:16

‎04-25-2020 06:16

Hello @Dunny88 and welcome to the Help forums.  You are describing app problem, not a device problem.  What type of phone do you use, Android or iPhone?  Did you get a recent app update?  If a new app update is crashing, it should be reported in the correct board to get the attention it needs.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎04-25-2020 06:32

In response to LZeeW

‎04-25-2020 06:32

Same problem here since yesterday. App shuts down when chosing the activity chart.

Best Answer
0 Votes