Two lines on the Charge 3 Screen

[Andreca]

Hi there. 

I bought my Fitbit more than 1 year ago and I see 2 lines across the screen. I followed the suggestions I found but still does not fix the issue. How can I start a case to review if warranty applies? 

Thank you 

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Andreca. It's nice to see you around. 

Thank you for the detailed information and for following the suggested steps in the community forums. In regards with your question, I noticed that you have already contacted our Support Team and they have provided information and assistance. If you still have questions about the outcome of your case, I recommend replying back to the email they have sent to you, this way they can continue working on your case. 

See you around. 

[T9]

what sort of lines? 

are they white screen lines ar are they just scratches?

[WilsonFitbit]

Hello @T9. It's nice to see you around! Thanks for your input!

I believe @Andreca reported like white lines on the Charge 3 display/screen and not scratches. 

See you around. 

[T9]

Thanks for explaining, WilsonFitbit.!

[WilsonFitbit]

@T9 It's a pleasure!

If you need assistance about a different topic, please note that you can post it in a new thread. This way we can keep our forums organized. 

Have a nice day! 

[T9]

Aww, thanks!

[WilsonFitbit]

@T9 It's been a pleasure!

Have a wonderful day!