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Unable to scroll on Charge 3 screen

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‎07-11-2020 15:38 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-11-2020 15:38 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

Can't scroll even after trying both short and long restarts. It actually doesn't even restart. When I press the button, it vibrates, acknowledging the press but just goes to screen wake/notification screen. I literally bought this item yesterday. Not even wore it a whole day and this happens. I guess time to return and go with some other fitness device than sticking to fitbit and fighting with the glitches all the time.

 

Moderator Edit: Clarified subject

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‎07-13-2020 16:05

‎07-13-2020 16:05

THIS worked for me - it was the second connection that woke it up. I was afraid it was just done. Thank you!

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‎07-13-2020 18:40

‎07-13-2020 18:40

Hi @dhruvgami and @Texasteacher. Welcome! It's great to have you on board.

 

@dhruvgami, thanks for bringing this to my attention, as well for the time taken to troubleshoot your Charge 3 prior posting. I understand how you're feeling about your tracker not working correctly and I'm sorry that you're having this experience. Since the restart and long restart didn't work for you, I've contacted our Support team so they can create a case on your behalf and provide you with further assistance via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

@Texasteacher, I'm glad your Charge 3 screen is responsive and thanks for sharing the steps that worked for you.

 

I'll be around if you need anything else.

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