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Unable to setup Charge 2 with iPhone

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‎08-10-2020 02:42 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-10-2020 02:42 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I’ve had my Fitbit for going on 3 years and I have been tempted to switch to Apple but loved my current Fitbit. 

yester I popped it on charge and when I came to get it it hadn’t charged at all (I wanted for it to vibrate when I put it on charge as it’s not the first time it’s not charged) when I came to it later on as I left it to charge properly it has reset it self and now when I go to set it up I can’t find it at all via my iPhone app. 

any suggestions? 

 

Moderator Edit: Clarified subject

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‎08-10-2020 17:51

‎08-10-2020 17:51

Hi @Rebecca1997, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

I'll be here if further assistance is needed.

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