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Charge 2 charging issue

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‎08-08-2020 11:17 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-08-2020 11:17 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hello, I have a problem with Charge 2 battery. It constantly shows that its not charged. I tried to charge it several times for hours but even if it shows that it's charging after a moment the battery drops to zero. Turning the device off and on did not work as well. Please help with this issue

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-10-2020 15:08

‎08-10-2020 15:08

Hi @pawoss, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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‎08-11-2020 11:26 - edited ‎08-11-2020 11:29

In response to RicardoFitbit

‎08-11-2020 11:26 - edited ‎08-11-2020 11:29

Hello @RicardoFitbit !

Thanks for quick answer. It seems that problem is different. I charged the device again for few hours. Then it worked correctly for about 20 minutes and during this time it lost all the battery. So the problem is probably in keeping the battery not charging itself.

Until few days ago the battery lasted 5-7 days without problems

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‎08-11-2020 20:41

In response to pawoss

‎08-11-2020 20:41

You're welcome @pawoss , your reply is also appreciated.

 

Thanks for your clarification and for the details that were shared with me. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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