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Burnt skin

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‎08-03-2020 00:59 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-03-2020 00:59 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

I recently found that the skin on my wrist is badly burnt on the area where the HR monitor touches my wrist. Can I return it to Fitbit for a refund?

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‎08-03-2020 01:11

‎08-03-2020 01:11

If you bought it from the Fitbit online store then you can return it for a refund within 45 days. See: https://www.fitbit.com/us/legal/terms-of-sale

 

Out of that timespan, or if you bought it elsewhere, you are still covered by the warranty but that only offers a replacement if the event of a defective product, not a refund. If you bought it elsewhere you could contact the retailer to see what your options are.

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