Unable to setup Charge 2

[fejnwink]

I bought a charge 3 and gave my charge 2 to my husband. I set it up with his email but then he didn't use it for several months. I charge it and now it is telling me to set it up but when try to follow those steps it says it can not find it. It will not sync either. I made sure and took my fitbit off and left it in the other room so it wouldn't interfer.  Not sure why it can't find it. Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @fejnwink, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[M.Son]

Is the charge 2 not discoverable on bluetooth? Are you able to find it on bluetooth?