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Unable to setup Charge 2

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‎06-10-2020 08:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-10-2020 08:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

The last time my Fitbit synced up with my phone was at 3:52 am yesterday. Since then I have restarted the Fitbit app, had my phone forget it's pairing connection, restarted my Fitbit, and tried to pair it again as a different Charge 2. After I unpaired it from the Bluetooth screen, my phone will not pick up on my Fitbit as a thing it can pair with. It won't show up in scans or searches anywhere. I feel like I have tried all the trouble shooting advice at this point. Please help! 

 

Moderator Edit: Clarified subject

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‎06-10-2020 12:05 - last edited on ‎09-13-2025 11:06 by Fitbit Moderator

‎06-10-2020 12:05 - last edited on ‎09-13-2025 11:06 by Fitbit Moderator

Hello @Princessmelia, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if the issue persists and if you have any additional questions.

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‎06-10-2020 13:56

In response to RicardoFitbit

‎06-10-2020 13:56

I tried deleting the device and reading it but it still couldn't find my Charge 2. I have an LG V30 which has been working for the past two years with Fitbit. Is there anything else I can try? 

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