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Unable to setup device

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‎08-29-2019 04:12 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-29-2019 04:12 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I signed into my Fitbit on my new phone, synched my Fitbit & since doing this a phone with fits & www.fitbit.com/setup goes across my Fitbit screen. I can't turn it off & nothing else appears on my phone

 

Moderator edit: Subject for clarity 

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‎08-30-2019 13:39

‎08-30-2019 13:39

Hello @Butch10, welcome to the Community Forums! It's a pleasure to help you today. 

 

I appreciate all the information and details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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