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Caller ID on call notifications

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‎08-29-2019 22:42 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-29-2019 22:42 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

How to correct the caller ID and notification sync up it kinda has a mind of its own. How can I reset and maybe test it

 

Moderator edit: Subject for clarity 

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‎08-30-2019 12:40

‎08-30-2019 12:40

Hello @NEOFx420x, welcome to the Community Forums!

 

I appreciate the details that were shared in your post regarding the notifications difficulties you're experiencing. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? 

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Such article includes a restart process that can be really helpful. 

 

Keep me posted. 

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