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Unable to setup device

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‎09-21-2019 16:07 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-21-2019 16:07 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Every time I sync and enter the code I was given to pair, it gives me things I should do if my Fitbit isn't syncing, even though I didn't click the link that takes me to this page. Restarted and still nothing.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-22-2019 17:55

‎09-22-2019 17:55

Hello @JosephGl, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many time since then? Also, which mobile device you're using to setup your device?

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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‎09-22-2019 18:01 - edited ‎09-22-2019 18:03

In response to RicardoFitbit

‎09-22-2019 18:01 - edited ‎09-22-2019 18:03

@RicardoFitbit  Hello and thank you for responding. Hope your doing well. I first tried syncing my device yesterday when I first got the app. I am using a Unimax U834CL running Android 8.1

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‎09-27-2019 21:44

In response to JosephGl

‎09-27-2019 21:44

You're welcome @JosephGl, thanks for your reply and update. Hope that you're doing well too, my apologies for the delay in responding your post.

 

Thanks for bringing this to my attention. Let me share with you that the Unimax U834CL is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. That being said and so we can move forward, can you please let me know if the troubleshooting steps that were shared on my previous post were already tried? If by any chance the issue persists, please try with a compatible device or a computer instead and let me know how it goes.

 

Looking forward to your reply.

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