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Wristband torn

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‎09-23-2019 10:20 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 10:20 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My charge 2 is 1year 3 weeks old and the band won't stay attached to the device. Is it possible to get a replacement even though the warranty just expired?

 

Moderator edit: Subject for clarity 

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‎09-24-2019 13:28

‎09-24-2019 13:28

Hi @lennienoiles, it's nice to see you again participating here in the Community Forums!

 

Thank you for bringing this to my attention. I'd like to let you know that since this is a hardware issue, our Customer Support team was contacted on your behalf to receive further assistance directly with them. Please take in consideration that for any warranty-related procedure, our Support team refer to our warranty policies to move forward, however, please keep an eye to your email inbox because they'll be in touch with you in a timely manner. 

 

In the meantime they contact you, let me know if you have any additional questions. 

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