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Unable to setup device

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‎01-10-2020 14:27 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-10-2020 14:27 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hello,

 

My Charge2 doesn't connect to any device I've tried.

 

I've tried to connect it to two different Android phones and a MacBook.

On the app, the tracker is detected, but then the application tells me that something went wrong and the synchronisation fails.

 

I've tried to restart the Bluetooth on the different phones, restart the phones, and restart the watch, but nothing changes.

I've tried the procedure for hard resetting the tracker, but I can't manage to reset it, the procedure never succeeds.

 

At that point I just don't know what to try anymore.

 

Thanks in advance for any idea or tip you might have

 

Moderator edit: Subject for clarity 

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‎01-11-2020 16:24

‎01-11-2020 16:24

Hi @B-tty, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

After the above, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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