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Unable to sync Charge 2

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‎05-14-2020 07:39 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-14-2020 07:39 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

My Charge 2 has not synced since 5/9/20 . The only thing that shows up

on my home page is Calories and that not even right. Bluetooth is connected but it keeps searching. Very frustrating I have tried everything. What is going on?

 

Moderator edit: Subject for clarity 

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‎05-19-2020 15:07 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

‎05-19-2020 15:07 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

Hi @ChrisCorner1, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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