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Unresponsive Charge 2

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‎05-10-2020 19:08 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-10-2020 19:08 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

hi my charge 2 was mirroring information on the screen, by the time I got home it was completely black, I tried putting it to charge and doing the restart as everyone seems to suggest but nothing happens.  Have tried different outlets, it buzzes after the 6 seconds, but then nothing happens, have been trying for over 24 hours, have left it on charge and nothing happens.  Green lights on back are working.   Fitbit app says charge 2's battery is 100% but also says "no device found." 

Any help would be great, thank you.

 

Moderator edit: Subject for clarity 

 

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‎05-19-2020 17:21 - edited ‎05-19-2020 17:22

‎05-19-2020 17:21 - edited ‎05-19-2020 17:22

Hi @kirin_nabi, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting your Charge 2 before posting over here is really appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be here.

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