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Unable to sync Charge 2

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‎06-16-2020 20:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-16-2020 20:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Can't sync my charge 2 to.my android.problem for months now

 

Moderator Edit: Clarified subject

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‎06-22-2020 21:48

‎06-22-2020 21:48

Hello , welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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