Unable to sync Charge 2

[Crunchy_nut]

After updated to the latest version of Fitbit app on my iPhone. It says cannot find the device to sync. Any solution except to buy a new Fitbit? I have turned on Bluetooth and tried to close the app and open again. And it’s intriguing that my watch cannot sync but when there is a phone call it still display on the watch. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Crunchy_nut, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To fix this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if the issue persists and if you have any additional questions.

[Dentedhalo]

I have been having the same problem for quite some time and have done all the suggested fixes. The only way I can get my app to sync and find my device is to plug it in for charging. This needs a fix I cannot be charging in order to sync all day

[RicardoFitbit]

It's nice to see you again participating here in the Community Forums @Dentedhalo.

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting. To further investigate why you're having such syncing difficulties, can you please let me know which mobile device are you using with your Charge 2? Is your Fitbit app and mobile device operating system up to date? When was the first time you experienced this? In the meantime I receive your answers, please restart your Charge 2 to refresh its performance. 

Looking forward to your reply. 

[Whatevs12]

The last time I was able to sync was May 22nd. Every time I've tried to sync, it just doesn't happen. Sometimes it would show the steps for the day, but not sync all the data. 

I've tried on my phone app and again on my laptop. The exact same issue persists.

Tried to restart my Charge 2 by pressing the main switch while it's connected, but still the syncing is not happening.

The device is visible on both my phone and laptop bluetooth, but not syncing for whatever reason. 

This is massively frustrating and I've spent a lot of time retrying the sync and hoping to troubleshoot. 

Please don't tell me to follow more troubleshooting and provide a real solution which won't waste more time. 

[Dentedhalo]

Thanks for your reply.
I am using an iphone8. It was happening on my iphone7 as well. I upgraded my phone and sync problem continues. I have restarted my phone and fitbit many times. I have told it to forget device and repaired it. All systems are showing up to date.
I have even switched from my charge2 and used my daughters charge2 to see if it was the unit itself and the non-syncing and unable to locate device continued.

Next step?

Cathy

[Blevig54]

I have gone through all of the trouble shooting steps, even removed my device to try to set it up again. Now my device can’t be found by the app (IPhone 11) and everything is up to date.

Please provide a real solution...