Unable to sync Charge 4 properly

[Faccmil]

Hello Fitbit Tech Support, I would like to ask if there is an update or projected date for the sync issue that has occurred after the Android 13 ui 5.0 install? It has been about a month now that I like many many other Fitbit users are unable to effectively use their tracking device. What is troubling is the fact that Google (which is Android) has been unable to offer a solution or resolution in a timely manner.

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Faccmil  you want customer support and these are the community forums where we're users of the devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Faccmil]

Already have been there......posted there as well
No Real Logical Response from Tech

Sent from my T-Mobile 5G Device
Get Outlook for Android<>

[AndreaFitbit]

Thanks for getting back to us @Faccmil. I´m sorry to hear about your syncing issues after Android 13. 

This is the Community Forum where members help other users with their queries but Support queries are managed by our team. 

I noticed that you already got in touch with Support and that you´re receiving assistance. 

Thank you for your advise @Odyssey13.

Please keep these guidelines in mind when you visit the Fitbit Community, and thank you for helping us to keep these forums as a welcoming and constructive place for all members.

[Faccmil]

Still waiting for the software fix or patch......
Still unable to use the fitbit device.....
It has been a month of Non Functionality of this device.

Sent from my T-Mobile 5G Device
Get Outlook for Android<>

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Faccmil.

I understand how frustrating this  could be, we're constantly striving to improve Google and Fitbit products and services, and we appreciate all of the input we receive from our customers. 

See you around.