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Unable to sync after Fitbit app update

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‎05-13-2020 07:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-13-2020 07:40 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

3 days ago I updated my Fitbit app which was suppose to improve bugs etc now my iPad states its no longer syncing with my Fitbit does anyone know how to fix this

 

Moderator edit: Subject for clarity 

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‎05-19-2020 15:07 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

‎05-19-2020 15:07 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

Hi @ChrisCorner1, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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