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Unable to sync device with Razer 2 nor PC

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‎09-26-2019 14:55 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-26-2019 14:55 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Randomly my fitbit stop syncing to my phone, i tried uninstall the app and re installing, deleting my device, restarting phone, power cycling my fitbit. Yet the issue still persist. I was able to re add the fitbit via my pc, but when trying to sync on my device it just wont sync to it. My phone is a razer 2

 

Moderator edit: Subject for clarity 

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‎09-27-2019 16:46

‎09-27-2019 16:46

Hi @toasterflakes, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. I'd like to first let you know that the Razer Phone 2 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. 

 

Even though your mobile device isn't compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such information can be applied if you're using a Windows 10 or 8.1 too.

 

Keep me posted and let me know if you have any additional questions.

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