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Unable to update firmware version

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‎08-15-2019 10:11 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-15-2019 10:11 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

app keeps telling me to update but despite umpteen tries always fails, Have reinstalled app. tried re-starting charge2, still fails. Will not sync.

 

Moderator edit: Subject for clarity 

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‎08-16-2019 17:26

‎08-16-2019 17:26

Hello @M932 welcome to the Community Forums!

 

First, let me appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the information that was shared with me. If you haven't already done so, I recommend you to check: How do I update my Fitbit device? to verify that all the settings to update the firmware version of your Charge 2 are correctly configured. After verifying such details, please try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted.

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