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Unlinked My Charge 4 and Now Cannot Relink It.

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‎09-05-2023 14:27

‎09-05-2023 14:27

All,  I could not get my FitBit App to sync to my Charge 4 so I went ahead and restarted my Fitbit, unlinked it and then deleted the FitBit App and reloaded it.  Now my Fitbit is working, the app is on my Android phone, but it will not link even as I put in the code.  Any ideas?

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‎09-05-2023 15:14

‎09-05-2023 15:14

It's good to see you around in the community @pgriii.

Thank you for providing the details regarding your Charge 4 and thank you for trying to link it.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? If you are still having issues, please follow the tips suggested in this article.

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‎09-05-2023 15:22

‎09-05-2023 15:22

I called Customer Support and they were able to assist me.  The representative was extremely patient and helpful and I got the issue resolved! 😊

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‎09-06-2023 08:17 - edited ‎09-06-2023 08:17

In response to pgriii

‎09-06-2023 08:17 - edited ‎09-06-2023 08:17

Thanks for sharing with me the experience with Support @pgriii. I appreciate your time!

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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