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Unresponsive Charge 2

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‎05-27-2020 05:57 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-27-2020 05:57 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I thought my fit bit was needing charged this morning but I have charged it but nothing appears on the screen. 

 

Moderator Edit: Clarified subject

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‎05-27-2020 17:44

‎05-27-2020 17:44

Hi @Julie152, welcome to the Community Forums!

 

Thanks for bringing this to our attention, the details that were shared in your post are appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎05-27-2020 23:56

In response to RicardoFitbit

‎05-27-2020 23:56

My charge 2 is working but I can’t see the data on my charge 2 screen.  I have to sync and open the app on my phone to view it.  I have plugged it in and tried to restart it several times.  After 4 seconds it will vibrate but I still can’t see anything on the screen.


Sent from Yahoo Mail for iPhone
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