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Unresponsive Charge 2

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‎07-11-2020 11:06 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-11-2020 11:06 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My Cgarge 2 quit showing my heart rate so I went through all of the steps to fix it.  Got it working again for a few days.  THen it stopped again. Went crazy while I was going to sleep Friday night and kept saying notifications on. I tried to charge it but Saturday morning it went completely black, it shows no response at all. I have had it about a year.  I am so .  The band had already broke and I just got the replacement for it   😞   

 

Moderator Edit: Clarified subject

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‎07-12-2020 20:13

‎07-12-2020 20:13

Hello @sosad500, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and for troubleshooting your device. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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