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Unresponsive device

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‎09-16-2019 09:34 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 09:34 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My Fitbit Charge 2 got splashed with shaving cream and water a week ago.  I dried it off and it was fine but when I tried to charge is a couple days later it would not charge. I cleaned the device and charger pins and it briefly connected but since then it will not connect, buzz or do anything. I've tried to leave it plugged in for 30 minutes or more, align the charge correctly and restart. Nothing works. I don't want to buy a new charge if the Fitbit is toast and I don't want to buy a new Fitbit if it can be repaired or brought back to life.

 

Moderator edit: Subject for clarity 

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‎09-17-2019 16:37

‎09-17-2019 16:37

Hi @tooltime, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. I was informed by our Customer Support team that they already provided assistance with the inconvenience you experienced with your Charge 2. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case or the information that was shared by them.

 

I'll be here if you need anything else. Let me know if you have any additional questions. 

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‎09-17-2019 18:05

In response to RicardoFitbit

‎09-17-2019 18:05

Customer support advised me to buy a new device and they would give me a discount. Two hours after ordering a charge 3 I went to unplug the dead charge 2 that hadn’t responded to anything in 4 days and found “It was ALIVE!!”  

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‎09-22-2019 22:33

In response to tooltime

‎09-22-2019 22:33

Thanks for your reply and update @tooltime, sorry for the delay in responding.

 

Thank you for taking the time to share your experience with me, I'm happy to know that your device is now working as the way it was designed after some troubleshooting steps and days. Since you already contacted our Customer Support team too, I recommend you to get in touch with them if you require further assistance with your device. You can also contact me back if you have any additional questions, I'll be here. 

 

See you around.  

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