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Unresponsive device

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‎09-26-2019 19:26 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-26-2019 19:26 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Hi,

 

My Fitbit charge 2 not getting started even after charging. Not sure if the problem is with charger or the Fitbit.

 

let me know if someone has fix for this 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎09-27-2019 16:36

‎09-27-2019 16:36

Hi @Neeraj786, welcome to the Community Forums, it's a pleasure to assist you today.

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎09-28-2019 08:58

In response to RicardoFitbit

‎09-28-2019 08:58

I have tried all these methods but nothing worked out...

Thanks
Neeraj singh
--
*Neeraj*
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