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Update failed, Screen now black, can't reset.

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‎04-19-2020 05:21 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 05:21 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hello, 

I tried to update the update for the Charge 3. This seemed to take a long time and didn't complete.  Now my device is black.  The button vibrates,  but no life on the screen. 

After looking at the forums,  I tried a soft reset. The smiley face appears.  That's all.  I've tried a hard reset,  that doesn't seem to work after 15 seconds. 

 

I'm now lost and can't locate a solution from here.  Please help?! 

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‎04-19-2020 06:23

‎04-19-2020 06:23

I have been unable to update my new fitbit 3 tracker.  I have tried numerous time all week long.  In the middle of the update; it sends a message that It failed to update.  What else can I do other than return the fitbit?

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2 REPLIES 2

‎04-19-2020 06:23

‎04-19-2020 06:23

I have been unable to update my new fitbit 3 tracker.  I have tried numerous time all week long.  In the middle of the update; it sends a message that It failed to update.  What else can I do other than return the fitbit?

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‎04-26-2020 04:35

In response to lucille20

‎04-26-2020 04:35

I'm still seeking help on this matter.  Can a moderator help?

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