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Upgrading database

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‎02-22-2020 18:03 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-22-2020 18:03 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have a Charge 2 and it's been Upgrading database since Feb.21 and is saying "Upgrading database - This step requires an internet connection." I am connected to WiFi, I have also plugged it into my computer and it's not doing anything other than the icon flashing and a red line going across the screen. How long does this take? Am I doing something wrong? Help please!

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‎02-22-2020 22:33

‎02-22-2020 22:33

I would stop it and try again

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Wendy | CA | Moto G6 Android

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