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Useless FitBit?

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Hello all,

 

This is my first fitbit, so bought the charge 3 (Special Edition) after reading some reviews. However this has been falsely advertised, it's not compatible with any UK banks apart from Santander?! Why? I won't be opening up another bank to simply have this functionality. 

Secondly, I wake up and I've done steps? I know I don't sleep walk 2km, what is going on? Has this been a complete waste of my money? If this is a case is there a return policy (sure every product has 30 days)/

 

 

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8 REPLIES 8

Hi @darrennicholson. I’d like to address a couple of your points. 

  • Fitbit never advertised that the Fitbit Pay feature would work with all banks. Getting a bank to work with this feature requires collaboration between the bank and Fitbit. You should contact your bank’s customer service and let them know you want them to make their services available to Fitbit Pay.
  • If your arms move about while you sleep, that will often be picked up as “steps.” It’s not unusual to wake up with steps recorded. I know I do. 
  • Finally, regarding returns, you should check with the store where you purchased the Fitbit. If you purchased it directly from Fitbit.com, then contact Support. They may also be able to address your concerns better than I have. 

 

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"It’s not unusual to wake up with steps recorded. I know I do."

 

such a ridiculous phrase

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Hi Carol,

 

Thank you for your reply. I'm sorry but I can't take over 100 steps as my arm moving. So is it a case of if I move my arm at all it's goung to record a step? If so this is stupid!! It was bought on Amazon.

 

Its a key feature for the special addition and written on the key points. I would suggest who ever puts the listings up review them to state with a handful of banks. It shouldn't be up to the customer to request a feature, this lies with the business. 

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I thought you said you recorded 2km while you slept.

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FWIW, all fitness trackers record steps this way - they increment when they are being jostled.  You will see steps incrementing when you are not actually walking if, say, you're playing desktop bongos while you work or hitting the heavy bag at the gym.  Some folks say different trackers are more capable of telling the difference between a fist pump and a step, and opinions vary among enthusiasts which ones are best, but IME none are particularly good.  My phone is just about as good as any I've tried.

 

Edit: also, if you get up to get a drink or take a leak in the middle of the night, obviously these steps will be reflected.

 

If you're willing to view the number your tracker gives you an an approximation to draw a baseline from they can be useful.  If 90% of the time you hit 7000 "steps" on a work day and 15000 "steps" on a weekend day (or vice versa if you work on your feet and chillax on the weekend), then you know what to shoot for to hit a regular day or to exceed a regular day.  If you want accuracy above all else, you might look into a shoe clip pedometer, but they aren't going to be perfect either.  Aside from that there's GPS, but that tends to eat battery on any device, even a phone.

 

On the bank issue, it's unlikely to improve IMO - it has been an embarrassingly distant 3rd place to android and apple since its release on the ionic.  Fitbit can't even come up with a working payment system for their watch face and app developer ecosystem (imagine the android or apple app stores requiring you to go to some third part website with a credit card and number from your phone/watch/tablet for each app you wanted to buy).  It seems extremely unlikely that they'll make much progress with banks until they take money handling more seriously.

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I wouldn't hold on to words as gospel. But I have woke up and had one a thousand, I can gain 10 steps by waving my hand. 

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It's compatible with NOTHING. And what is with tracking my workout only after I've already been running ten minutes? And why no YouTube Red? Isn't it like the most popular music app on the Earth? And why can't I coordinate it with Planet Fitness workout equipment? The Samsung Health App is better and it's FREE.

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You seem to have answered your own question. Use Samsung Health

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